No user assigned Bug
Hi there Fillip, i think i found a bug in your ecommerce ticket system. If i configure a forum to handle tickets, set a product and dont set a "default assigned user" it wouldnt let me open a support...
View ArticleCustom Email Receipts and Invoices
It would be great if it is possible to customize the automatic mail for the invoice. And also the invoice too
View ArticleIndex column size too large. The maximum column size is 767 bytes.
Hi, when trying to install the add-on I get the following error message: Code: XF\Db\Exception: xf_dbtech_ecommerce_tickets_ticket: MySQL query error [1709]: Index column size too large. The maximum...
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add status in thread list
Hello, is it possible to insert the ticket status there? So is there already a variable I can use? I would insert it as follows: Code: <xf:if...
View ArticleAutomatic answers without cron
Hello, it would be nice if you would have the automatic answers also if you set the post manually to e.g. Answered. This would give you a better overview of the tickets that really need attention. This...
View Articleautomated actions example
Hello how can I implement the following example? By using the automated actions (described below), you can set up a system where a ticket is queued to be closed after 7 days if it's "Answered", then...
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Custom thread fields
Hello, I would have been interested to know how you did this? Especially the forum version is very practical.
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Last reply combination
If I set the following, what happens? Are posts ignored by other users and calculated 7 days from the last post of the topic creator or doesn't the rule apply if someone else writes in this time.
View Articleseeing other members tickets
I can see everyones tickets. is this a bug? i do not want a ticket system where the user can be seen communicating with us unprivately. we use tickets to report members, and this defeats the anonymous...
View Articlestaff discussing
Is it possible to implement a hidden staff discussion area? often, my staff finds that they dont know how to fix something but when they work together they usually figure it out. a discussion platform...
View ArticleTickets without ecomerce?
Hello DragonByte team, i would have liked to use the ticket system without the eCommerce, is that possible? I think the option to write automatic replies to posts is great.
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Error when viewing configured support forum
I'm getting the following error when I click on the Support Forum I created for the Support Tickets: Error: Call to a member function getFlattened() on null in...
View ArticleTIcket redirect
XF\Mvc\Reply\Exception: src/XF/Mvc/Controller.php:401 Generated by: User May 9, 2020 at 12:09 PM #0 [internal function]: XF\Mvc\Controller->exception(Object(XF\Mvc\Reply\Error)) #1...
View ArticleBlock access to the ticket to all users except the author.
Hello, You can view any ticket via What's New. For user privacy, wouldn't it be better to block access? If, for example, user X creates a ticket, it would be preferable if only user X could have access...
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